Shipping Policy

At Talli we do our best to ship your order as quickly and carefully as possible. Below you can find all information about our shipping costs, delivery times and delivery of your order.

Processing of orders

Orders will be processed and sent as soon as possible after receipt. Once your order has been transferred to DHL, you will receive an e-mail confirmation with a track-and-trace code.

When placing your order, always check that your address details are correctly and fully filled in.

Delivery time Netherlands

For orders within the Netherlands:

Ordered before 11:00, in the house tomorrow.

This promise of delivery applies on working days and Fridays. This promise of delivery does not apply on Saturdays. Orders placed on Saturdays will be processed as soon as possible on the next available shipping day.

Although we do everything we can to achieve the stated delivery time, delivery remains dependent on DHL. During holidays, actions, busy periods or due to unexpected circumstances, an order may be on the move longer.

Delivery time Belgium

Orders to Belgium are usually within 1 to 2 working days concerned. In many cases your order will be delivered within two working days.

The said delivery time is an indication. Due to crowds at DHL, public holidays, weather conditions or other unforeseen situations, delivery may be delayed.

Delivery time Germany

Orders to Germany are usually within 2 to 5 working days concerned.

The said delivery time is an indication. Due to crowds at DHL, public holidays, weather conditions or other unforeseen situations, delivery may be delayed.

Shipping costs

The shipping costs are calculated automatically during checkout.

Netherlands

For orders under €50, you pay €5.95 in shipping costs.

For orders from €50, the shipment is free of charge.

Belgium and Germany

For orders under €65 you pay €7.95 in shipping costs.

For orders from €65 the shipment is free of charge.

The amounts for free shipping are calculated on the order amount after applying any discount codes.

Shipment via DHL

All orders are shipped with DHL.

Once your order has been shipped, you will receive an email with a track-and-trace code. This code allows you to track the progress of your package.

Please note that it may sometimes take some time for DHL to update track and trace data.

Delivery delay

A package may be delivered later than expected. In that case, first check the current status via the track-and-trace code.

Hasn't the information in the track-and-trace code been updated for a long time or does your package look missing? Please contact us via customer service@tallishop.nl. Please state your name and order number so that we can examine the shipment at DHL.

Wrong or incomplete address

The customer is responsible for the correct and complete completion of the delivery address.

After placing your order, did you find out the address was wrong? Please contact us as soon as possible via customer service@tallishop.nl.

When the order has not yet been shipped, we try to change the address for you. If the package has already been sent, we cannot guarantee that the address can be changed.

When a package is returned to us by a wrong or incomplete address, we will contact you to search for a solution together. New shipping costs may be charged for reloading.

Damaged order

Do you receive a damaged package or is a product damaged during transport? Please contact us as soon as possible via customer service@tallishop.nl.

Please submit the following information preferably:

• Your name and order number

• A photo of the damaged product

• A photo of the outside of the shipping pack

• A brief description of the injury

We will then look at the situation as soon as possible and seek a suitable solution together.

Not received or missing order

Does the track-and-trace code indicate that your package was delivered, but didn't you receive anything? Check first if the package has been delivered to the neighbors, around the house or to a safe place indicated by DHL.

If you cannot find the package, please contact us via customer service@tallishop.nl. We can then start an investigation at DHL.

Changes in shipping policy

Talli reserves the right to modify this shipping policy. The latest version is always available at tallishop.nl.

Contact

Do you have any questions about sending your order? Please contact us:

Email: customer service@tallishop.nl
Website: Tellishop. en